@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap";
:root{--bg-primary:#0a0e1a;--bg-secondary:#111827;--bg-tertiary:#1a2035;--bg-elevated:#1e2642;--bg-hover:#242d4a;--bg-active:#2a3558;--surface-0:#0d1225;--surface-1:#131a2e;--surface-2:#192038;--surface-3:#1f2844;--surface-glass:#131a2ecc;--text-primary:#f1f5f9;--text-secondary:#94a3b8;--text-tertiary:#64748b;--text-muted:#475569;--text-inverse:#0a0e1a;--accent-primary:#6366f1;--accent-primary-hover:#818cf8;--accent-primary-glow:#6366f140;--accent-secondary:#8b5cf6;--accent-gradient:linear-gradient(135deg, #6366f1, #8b5cf6);--color-status-open:#3b82f6;--color-status-open-bg:#3b82f61f;--color-status-in-progress:#f59e0b;--color-status-in-progress-bg:#f59e0b1f;--color-status-waiting:#8b5cf6;--color-status-waiting-bg:#8b5cf61f;--color-status-resolved:#10b981;--color-status-resolved-bg:#10b9811f;--color-status-closed:#6b7280;--color-status-closed-bg:#6b72801f;--color-priority-low:#6b7280;--color-priority-low-bg:#6b72801f;--color-priority-medium:#3b82f6;--color-priority-medium-bg:#3b82f61f;--color-priority-high:#f59e0b;--color-priority-high-bg:#f59e0b1f;--color-priority-critical:#ef4444;--color-priority-critical-bg:#ef44441f;--color-success:#10b981;--color-success-bg:#10b9811f;--color-warning:#f59e0b;--color-warning-bg:#f59e0b1f;--color-error:#ef4444;--color-error-bg:#ef44441f;--color-info:#3b82f6;--color-info-bg:#3b82f61f;--border-color:#94a3b81a;--border-color-hover:#94a3b833;--border-color-focus:var(--accent-primary);--space-xs:.25rem;--space-sm:.5rem;--space-md:.75rem;--space-lg:1rem;--space-xl:1.5rem;--space-2xl:2rem;--space-3xl:3rem;--space-4xl:4rem;--radius-sm:6px;--radius-md:8px;--radius-lg:12px;--radius-xl:16px;--radius-full:9999px;--shadow-sm:0 1px 2px #0000004d;--shadow-md:0 4px 6px #0000004d, 0 1px 3px #0003;--shadow-lg:0 10px 25px #0006, 0 4px 10px #0003;--shadow-xl:0 20px 50px #00000080;--shadow-glow:0 0 20px var(--accent-primary-glow);--font-family:"Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-mono:"JetBrains Mono", "Fira Code", "Consolas", monospace;--font-size-xs:.75rem;--font-size-sm:.8125rem;--font-size-base:.875rem;--font-size-md:1rem;--font-size-lg:1.125rem;--font-size-xl:1.25rem;--font-size-2xl:1.5rem;--font-size-3xl:1.875rem;--font-size-4xl:2.25rem;--transition-fast:.15s ease;--transition-base:.2s ease;--transition-slow:.3s ease;--transition-spring:.4s cubic-bezier(.34, 1.56, .64, 1);--sidebar-width:260px;--sidebar-collapsed:72px;--header-height:64px;--content-max-width:1400px}[data-theme=light]{--bg-primary:#f8fafc;--bg-secondary:#f1f5f9;--bg-tertiary:#e2e8f0;--bg-elevated:#cbd5e1;--bg-hover:#e2e8f0;--bg-active:#cbd5e1;--surface-0:#fff;--surface-1:#fff;--surface-2:#f1f5f9;--surface-3:#e2e8f0;--surface-glass:#fffc;--text-primary:#0f172a;--text-secondary:#475569;--text-tertiary:#64748b;--text-muted:#94a3b8;--text-inverse:#fff;--border-color:#0f172a14;--border-color-hover:#0f172a26;--shadow-sm:0 1px 2px #0000000d;--shadow-md:0 4px 6px #0000000d, 0 1px 3px #00000008;--shadow-lg:0 10px 25px #00000014, 0 4px 10px #00000008;--shadow-xl:0 20px 50px #0000001f;--shadow-glow:0 0 20px #6366f126}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;text-rendering:optimizelegibility;font-size:16px}body{font-family:var(--font-family);font-size:var(--font-size-base);color:var(--text-primary);background:var(--bg-primary);min-height:100vh;line-height:1.6;overflow-x:hidden}body:before{content:"";pointer-events:none;z-index:0;background:radial-gradient(at 20%,#6366f10d 0%,#0000 50%),radial-gradient(at 80% 20%,#8b5cf60a 0%,#0000 50%),radial-gradient(at 50% 80%,#3b82f608 0%,#0000 50%);position:fixed;inset:0}a{color:var(--accent-primary);transition:color var(--transition-fast);text-decoration:none}a:hover{color:var(--accent-primary-hover)}img{max-width:100%;height:auto}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border-color);border-radius:var(--radius-full)}::-webkit-scrollbar-thumb:hover{background:var(--border-color-hover)}h1,h2,h3,h4,h5,h6{color:var(--text-primary);font-weight:600;line-height:1.3}h1{font-size:var(--font-size-3xl)}h2{font-size:var(--font-size-2xl)}h3{font-size:var(--font-size-xl)}h4{font-size:var(--font-size-lg)}.text-muted{color:var(--text-secondary)}.text-small{font-size:var(--font-size-sm)}.btn{justify-content:center;align-items:center;gap:var(--space-sm);font-family:var(--font-family);font-size:var(--font-size-base);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-base);white-space:nowrap;-webkit-user-select:none;user-select:none;border:1px solid #0000;padding:.5rem 1rem;font-weight:500;line-height:1.4;display:inline-flex;position:relative;overflow:hidden}.btn:disabled{opacity:.5;cursor:not-allowed}.btn:after{content:"";pointer-events:none;background:linear-gradient(#ffffff0f 0%,#0000 100%);position:absolute;inset:0}.btn-primary{background:var(--accent-gradient);color:#fff;box-shadow:var(--shadow-sm), 0 0 0 0 var(--accent-primary-glow)}.btn-primary:hover:not(:disabled){box-shadow:var(--shadow-md), var(--shadow-glow);transform:translateY(-1px)}.btn-primary:active:not(:disabled){transform:translateY(0)}.btn-secondary{background:var(--surface-2);color:var(--text-primary);border-color:var(--border-color)}.btn-secondary:hover:not(:disabled){background:var(--bg-hover);border-color:var(--border-color-hover)}.btn-ghost{color:var(--text-secondary);background:0 0}.btn-ghost:hover:not(:disabled){background:var(--surface-2);color:var(--text-primary)}.btn-danger{background:var(--color-error);color:#fff}.btn-danger:hover:not(:disabled){background:#dc2626;box-shadow:0 0 20px #ef44444d}.btn-sm{font-size:var(--font-size-sm);padding:.35rem .75rem;position:relative}.btn-lg{font-size:var(--font-size-md);padding:.65rem 1.5rem}.btn-icon{aspect-ratio:1;padding:.5rem;position:relative}.btn-sm:after,.btn-icon:after{content:"";width:100%;min-width:44px;height:100%;min-height:44px;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.form-group{gap:var(--space-sm);flex-direction:column;display:flex}.form-label{font-size:var(--font-size-sm);color:var(--text-secondary);letter-spacing:.01em;font-weight:500}.form-input,.form-select,.form-textarea{width:100%;font-family:var(--font-family);font-size:var(--font-size-base);color:var(--text-primary);background:var(--surface-1);border:1px solid var(--border-color);border-radius:var(--radius-md);transition:all var(--transition-base);outline:none;padding:.6rem .875rem}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px var(--accent-primary-glow)}.form-input::placeholder,.form-textarea::placeholder{color:var(--text-muted)}.form-textarea{resize:vertical;min-height:100px}.form-select{appearance:none;background-image:url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2'%3e%3cpath d='M6 9l6 6 6-6'/%3e%3c/svg%3e");background-position:right .75rem center;background-repeat:no-repeat;background-size:16px;padding-right:2.5rem}.form-select option{background:var(--surface-2);color:var(--text-primary)}.form-error{font-size:var(--font-size-sm);color:var(--color-error);align-items:center;gap:var(--space-xs);display:flex}.form-hint{font-size:var(--font-size-xs);color:var(--text-tertiary)}.form-checkbox{appearance:none;border:2px solid var(--border-color-hover);background:var(--surface-1);cursor:pointer;width:18px;height:18px;transition:all var(--transition-fast);border-radius:4px;flex-shrink:0}.form-checkbox:checked{background:var(--accent-primary);border-color:var(--accent-primary);background-image:url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='white' stroke-width='3'%3e%3cpath d='M5 13l4 4L19 7'/%3e%3c/svg%3e");background-position:50%;background-repeat:no-repeat;background-size:12px}.toggle{background:var(--surface-3);border-radius:var(--radius-full);cursor:pointer;width:44px;height:24px;transition:all var(--transition-base);border:none;flex-shrink:0;padding:0;position:relative}.toggle:focus{outline:none}.toggle:focus-visible{box-shadow:0 0 0 3px var(--accent-primary-glow);outline:none}.toggle.active{background:var(--accent-primary)}.toggle:after{content:"";width:18px;height:18px;transition:transform var(--transition-spring);background:#fff;border-radius:50%;position:absolute;top:3px;left:3px}.toggle.active:after{transform:translate(20px)}.card{background:var(--surface-1);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--space-xl);transition:all var(--transition-base)}.card-hover:hover{border-color:var(--border-color-hover);box-shadow:var(--shadow-md);transform:translateY(-2px)}.card-header{justify-content:space-between;align-items:center;gap:var(--space-lg);padding-bottom:var(--space-lg);border-bottom:1px solid var(--border-color);margin-bottom:var(--space-lg);display:flex}.card-title{font-size:var(--font-size-lg);font-weight:600}.card-glass{background:var(--surface-glass);-webkit-backdrop-filter:blur(12px)}.badge{align-items:center;gap:var(--space-xs);font-size:var(--font-size-xs);letter-spacing:.02em;border-radius:var(--radius-full);white-space:nowrap;padding:.15rem .6rem;font-weight:600;line-height:1.6;display:inline-flex}.badge-dot{border-radius:50%;flex-shrink:0;width:6px;height:6px}.badge-open{color:var(--color-status-open);background:var(--color-status-open-bg)}.badge-open .badge-dot{background:var(--color-status-open)}.badge-in-progress{color:var(--color-status-in-progress);background:var(--color-status-in-progress-bg)}.badge-in-progress .badge-dot{background:var(--color-status-in-progress)}.badge-waiting{color:var(--color-status-waiting);background:var(--color-status-waiting-bg)}.badge-waiting .badge-dot{background:var(--color-status-waiting)}.badge-resolved{color:var(--color-status-resolved);background:var(--color-status-resolved-bg)}.badge-resolved .badge-dot{background:var(--color-status-resolved)}.badge-closed{color:var(--color-status-closed);background:var(--color-status-closed-bg)}.badge-closed .badge-dot{background:var(--color-status-closed)}.badge-low{color:var(--color-priority-low);background:var(--color-priority-low-bg)}.badge-medium{color:var(--color-priority-medium);background:var(--color-priority-medium-bg)}.badge-high{color:var(--color-priority-high);background:var(--color-priority-high-bg)}.badge-critical{color:var(--color-priority-critical);background:var(--color-priority-critical-bg);animation:2s ease-in-out infinite pulse-critical}@keyframes pulse-critical{0%,to{box-shadow:0 0 #ef444433}50%{box-shadow:0 0 0 4px #ef444400}}.badge-tag{background:var(--surface-3);color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast)}.badge-tag:hover{background:var(--bg-hover);color:var(--text-primary)}.data-table{border-collapse:separate;border-spacing:0;width:100%}.data-table th{font-size:var(--font-size-xs);text-transform:uppercase;letter-spacing:.05em;color:var(--text-tertiary);text-align:left;border-bottom:1px solid var(--border-color);background:var(--surface-0);z-index:1;padding:.75rem 1rem;font-weight:600;position:sticky;top:0}.data-table td{border-bottom:1px solid var(--border-color);vertical-align:middle;padding:.875rem 1rem}.data-table tbody tr{transition:background var(--transition-fast)}.data-table tbody tr:hover{background:var(--surface-2)}.data-table tbody tr:last-child td{border-bottom:none}.avatar{font-weight:600;font-size:var(--font-size-sm);color:#fff;text-transform:uppercase;letter-spacing:.02em;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.avatar-sm{width:28px;height:28px;font-size:var(--font-size-xs)}.avatar-md{width:36px;height:36px}.avatar-lg{width:44px;height:44px;font-size:var(--font-size-md)}.avatar img{object-fit:cover;border-radius:50%;width:100%;height:100%}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;padding:var(--space-xl);background:#0009;justify-content:center;align-items:center;animation:.2s fadeIn;display:flex;position:fixed;inset:0}.modal-content{background:var(--surface-1);border:1px solid var(--border-color);border-radius:var(--radius-xl);box-shadow:var(--shadow-xl);width:100%;max-width:560px;max-height:80vh;animation:slideUp .3s var(--transition-spring);overflow-y:auto}.modal-header{padding:var(--space-xl);border-bottom:1px solid var(--border-color);justify-content:space-between;align-items:center;display:flex}.modal-body{padding:var(--space-xl)}.modal-footer{justify-content:flex-end;align-items:center;gap:var(--space-md);padding:var(--space-lg) var(--space-xl);border-top:1px solid var(--border-color);display:flex}.app-layout{z-index:1;min-height:100vh;display:flex;position:relative}.sidebar{width:var(--sidebar-width);background:var(--surface-0);border-right:1px solid var(--border-color);z-index:100;height:100vh;transition:width var(--transition-slow);flex-direction:column;display:flex;position:fixed;top:0;left:0;overflow:hidden}.sidebar-collapsed{width:var(--sidebar-collapsed)}.sidebar-brand{align-items:center;gap:var(--space-md);padding:var(--space-xl);height:var(--header-height);border-bottom:1px solid var(--border-color);flex-shrink:0;display:flex}.sidebar-brand-icon{background:var(--accent-gradient);border-radius:var(--radius-md);width:36px;height:36px;box-shadow:var(--shadow-glow);flex-shrink:0;justify-content:center;align-items:center;display:flex}.sidebar-brand-text{font-size:var(--font-size-lg);background:var(--accent-gradient);-webkit-text-fill-color:transparent;white-space:nowrap;text-overflow:ellipsis;-webkit-background-clip:text;background-clip:text;min-width:0;font-weight:700;overflow:hidden}.sidebar-nav{padding:var(--space-lg) var(--space-md);gap:var(--space-xs);flex-direction:column;flex:1;display:flex;overflow-y:auto}.sidebar-section{margin-top:var(--space-lg)}.sidebar-section-label{font-size:var(--font-size-xs);text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);padding:0 var(--space-md);margin-bottom:var(--space-sm);white-space:nowrap;font-weight:600;overflow:hidden}.sidebar-link{align-items:center;gap:var(--space-md);padding:.55rem var(--space-md);border-radius:var(--radius-md);color:var(--text-secondary);font-weight:450;font-size:var(--font-size-base);transition:all var(--transition-fast);white-space:nowrap;display:flex;position:relative}.sidebar-link:hover{background:var(--surface-2);color:var(--text-primary)}.sidebar-link.active{background:var(--accent-primary-glow);color:var(--accent-primary-hover)}.sidebar-link.active:before{content:"";background:var(--accent-primary);border-radius:var(--radius-full);width:3px;height:60%;position:absolute;top:50%;left:0;transform:translateY(-50%)}.sidebar-link-icon{opacity:.8;flex-shrink:0;width:20px;height:20px}.sidebar-link.active .sidebar-link-icon{opacity:1}.sidebar-link-badge{background:var(--accent-primary);color:#fff;border-radius:var(--radius-full);text-align:center;min-width:20px;margin-left:auto;padding:.1rem .4rem;font-size:11px;font-weight:700}.sidebar-footer{padding:var(--space-md);border-top:1px solid var(--border-color);flex-shrink:0}.sidebar-user{align-items:center;gap:var(--space-md);padding:var(--space-sm) var(--space-md);border-radius:var(--radius-md);cursor:pointer;transition:background var(--transition-fast);display:flex}.sidebar-user:hover{background:var(--surface-2)}.sidebar-user-info{flex:1;min-width:0;overflow:hidden}.sidebar-user-name{font-weight:500;font-size:var(--font-size-sm);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.sidebar-user-role{font-size:var(--font-size-xs);color:var(--text-tertiary)}.header{height:var(--header-height);background:var(--surface-glass);-webkit-backdrop-filter:blur(12px);border-bottom:1px solid var(--border-color);padding:0 var(--space-2xl);z-index:50;justify-content:space-between;align-items:center;display:flex;position:sticky;top:0}.header-left{align-items:center;gap:var(--space-lg);display:flex}.header-right{align-items:center;gap:var(--space-md);display:flex}.header-search{width:320px;position:relative}.header-search-input{background:var(--surface-2);border-radius:var(--radius-md);width:100%;color:var(--text-primary);font-size:var(--font-size-sm);transition:all var(--transition-base);font-family:var(--font-family);border:1px solid #0000;padding:.45rem .875rem .45rem 2.25rem}.header-search-input:focus{border-color:var(--accent-primary);background:var(--surface-1);box-shadow:0 0 0 3px var(--accent-primary-glow);outline:none;width:400px}.header-search-icon{color:var(--text-muted);width:16px;height:16px;position:absolute;top:50%;left:.75rem;transform:translateY(-50%)}.header-icon-btn{border-radius:var(--radius-md);width:40px;height:40px;color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:none;justify-content:center;align-items:center;display:flex;position:relative}.header-icon-btn:hover{background:var(--surface-2);color:var(--text-primary)}.header-icon-btn .notification-dot{background:var(--color-error);border:2px solid var(--surface-0);border-radius:50%;width:8px;height:8px;position:absolute;top:8px;right:8px}.main-content{margin-left:var(--sidebar-width);min-height:100vh;transition:margin-left var(--transition-slow);flex-direction:column;flex:1;display:flex}.sidebar-collapsed~.main-content,.main-content.sidebar-is-collapsed{margin-left:var(--sidebar-collapsed)}.page-content{padding:var(--space-2xl);max-width:var(--content-max-width);flex:1;width:100%}.page-header{justify-content:space-between;align-items:center;gap:var(--space-lg);margin-bottom:var(--space-2xl);display:flex}.page-header-title{gap:var(--space-xs);flex-direction:column;display:flex}.page-header-title h1{font-size:var(--font-size-2xl)}.page-header-title p{color:var(--text-secondary);font-size:var(--font-size-base)}.page-header-actions{align-items:center;gap:var(--space-md);display:flex}.stats-grid{gap:var(--space-lg);margin-bottom:var(--space-2xl);grid-template-columns:repeat(auto-fit,minmax(220px,1fr));display:grid}.stat-card{background:var(--surface-1);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--space-xl);align-items:flex-start;gap:var(--space-lg);transition:all var(--transition-base);display:flex;position:relative;overflow:hidden}.stat-card:hover{border-color:var(--border-color-hover);box-shadow:var(--shadow-md);transform:translateY(-2px)}.stat-card:after{content:"";height:2px;position:absolute;top:0;left:0;right:0}.stat-card-icon{border-radius:var(--radius-md);flex-shrink:0;justify-content:center;align-items:center;width:44px;height:44px;display:flex}.stat-card-body{flex:1}.stat-card-value{font-size:var(--font-size-3xl);margin-bottom:var(--space-xs);font-weight:700;line-height:1.1}.stat-card-label{font-size:var(--font-size-sm);color:var(--text-secondary)}.ticket-row{align-items:center;gap:var(--space-lg);padding:var(--space-lg);border-bottom:1px solid var(--border-color);transition:background var(--transition-fast);cursor:pointer;grid-template-columns:auto 1fr auto auto auto auto;display:grid}.ticket-row:hover{background:var(--surface-2)}.ticket-row:last-child{border-bottom:none}.ticket-id{font-family:var(--font-mono);font-size:var(--font-size-xs);color:var(--text-tertiary);min-width:60px}.ticket-info{min-width:0}.ticket-title{margin-bottom:var(--space-xs);white-space:nowrap;text-overflow:ellipsis;font-weight:500;overflow:hidden}.ticket-meta{align-items:center;gap:var(--space-md);font-size:var(--font-size-xs);color:var(--text-tertiary);display:flex}.ticket-detail-grid{gap:var(--space-xl);grid-template-columns:1fr 320px;display:grid}.ticket-conversation{gap:var(--space-lg);flex-direction:column;display:flex}.ticket-message{background:var(--surface-1);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--space-xl)}.ticket-message-internal{border-color:var(--color-warning);background:var(--color-warning-bg);border-style:dashed}.ticket-message-header{margin-bottom:var(--space-lg);justify-content:space-between;align-items:center;display:flex}.ticket-message-author{align-items:center;gap:var(--space-md);display:flex}.ticket-message-author-name{font-weight:600;font-size:var(--font-size-base)}.ticket-message-time{font-size:var(--font-size-xs);color:var(--text-tertiary)}.ticket-sidebar{gap:var(--space-lg);flex-direction:column;display:flex}.ticket-sidebar .card{top:calc(var(--header-height) + var(--space-xl));position:sticky}.ticket-sidebar-row{padding:var(--space-md) 0;border-bottom:1px solid var(--border-color);justify-content:space-between;align-items:center;display:flex}.ticket-sidebar-row:last-child{border-bottom:none}.ticket-sidebar-label{font-size:var(--font-size-sm);color:var(--text-secondary)}.editor-container{border:1px solid var(--border-color);border-radius:var(--radius-lg);transition:border-color var(--transition-base);overflow:hidden}.editor-container:focus-within{border-color:var(--accent-primary);box-shadow:0 0 0 3px var(--accent-primary-glow)}.editor-toolbar{padding:var(--space-sm) var(--space-md);background:var(--surface-2);border-bottom:1px solid var(--border-color);flex-wrap:wrap;align-items:center;gap:2px;display:flex}.editor-toolbar-divider{background:var(--border-color);width:1px;height:24px;margin:0 var(--space-sm)}.editor-toolbar-btn{width:32px;height:32px;color:var(--text-secondary);border-radius:var(--radius-sm);cursor:pointer;transition:all var(--transition-fast);background:0 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